FAQ
Ordering
1. How do I know which workbook to order?
The workbook name exactly matches the course name in the Curriculum tab. If you already have courses assigned, navigate to the Curriculum tab. If a workbook is available for that course, you’ll see a green book icon next to the course name on your Curriculum tab. Select this icon to be directed to the product page.
2. What is included in each workbook?
Each workbook contains professionally printed versions of the course's student PDF pages, printed on high-quality paper and spiral-bound for easy use.
The product description lists the course name, included units, page count, suggested grade level, and page size.
Note: Answer keys for each lesson are available through the Curriculum tab in the parent portal. For your convenience, there is a QR code in the beginning of the physical workbook where you can scan to access a PDF containing all answer keys.
3. Do I need to purchase the Parent Resource Guide where available?
The Parent Resource Guide is an optional companion book available for select courses. It contains educator notes, activity instructions, and other teaching resources to help guide your student through the course.
For some of our longer courses, these instructional pages were separated from the student workbook to keep the workbook more manageable. The same Parent Resource Guide content is also included in the PDFs on the curriculum site or can be accessed using the QR code in the student workbook.
4. Are these the latest revisions?
Our workbooks are printed to match the curriculum available at the time of printing. As the curriculum evolves, future printings will reflect those updates.
Product
5. What is the difference between purchasing your workbook and printing the PDFs myself?
We save families the time and hassle of printing the PDFs on their own. Our workbooks are professionally printed on durable paper, consistently formatted, and ready to use right out of the package.
6. Why don’t the page numbers in the workbook match the course PDF?
The page numbers in the workbook and the full course PDF will not always match for several reasons:
- Additional front pages: Workbooks include items such as a welcome page and table of contents, which shift the page numbering.
- Multiple workbook volumes: Some longer courses are split into two workbooks, while the downloadable PDF remains a single document. For example, a 500-page PDF may be divided into Workbook 1 (pages 1–265) and Workbook 2 (pages 1–235).
- Reference pages: Some reference materials that appear multiple times in the PDF (to make printing individual lessons easier) are included only once in the workbook, typically in a reference section at the back.
If you're using both the PDF and the workbook, the easiest way to find a lesson is by lesson title rather than page number:
- Open the full course PDF.
- Press Ctrl + F (Windows) or ⌘ + F (Mac) and search for the lesson title.
- Use your workbook's table of contents to locate the same lesson.
This allows you to quickly find the correct lesson even when the page numbers differ.
7. Are the workbooks printed in color or black and white?
The workbook is printed in color. You can reference the course PDF.
8. What type of binding do you use?
The workbooks are spiral bound using metal Wire-O material.
Shipping
9. When will my order ship?
Most orders are processed within 1–3 business days. Shipping times vary depending on your location and the shipping method selected at checkout.
10. Do you ship internationally?
Yes, we ship internationally via DHL. Please reach out to books@miaplaza.com to inquire about the postage rate.
Notes:
- International shipments are final sale. No returns are accepted.
- International customers are responsible for any customs duties, taxes, or import fees charged by their country.
11. Do you offer expedited shipping?
We do not offer expedited shipping at this time. All non-PO Box orders are fulfilled via FedEx Ground (5-7 logistics days).
Changes or Returns
12. Can I change or cancel my order?
If your order has not been shipped, we'll do our best to accommodate changes or cancellations. Please reach out to us via the chat widget in the bottom left-hand corner of your parent account within 1 business day of placing your order.
13. What is your return policy?
You have 14 days from the date of receiving your order to return it for a full refund.
You will be required to send back the unused workbook(s). After the workbook(s) have been received, it may take up to 14 business days for our warehouse team to complete the inspection. Once the workbook has been inspected, we will determine whether the refund will be issued to the original payment method or as store credit.
If the workbook(s) have been used or are damaged during return shipment, a refund will be processed via store credit.
14. What if my workbook arrives damaged or I received the wrong item?
Please contact us at books@miaplaza.com within 14 days of delivery with your order number and photos of the issue, and our team will assist you with an exchange or a refund.
Availability
15. Do you restock sold-out workbooks?
Yes, most products are restocked regularly. If a workbook is temporarily unavailable, check back soon or contact us for an estimated restock date.
16. Do you accept purchase orders from educational organizations?
Yes. We work with many educational organizations that submit purchase orders on behalf of their students.
If your school, district, charter program, or educational organization would like to purchase our workbooks using a purchase order, or is interested in adding us as an approved vendor, please contact us at books@miaplaza.com with your vendor application or purchasing requirements. Our team will be happy to assist you.
Support
17. I still have questions. How can I contact you?
We're happy to help! Please reach out to us via the chat widget in the bottom left-hand corner of your parent account or email us at books@miaplaza.com.